Authorized Technical Support and Service

for a wide range of equipment.

Equipment and software applications are essential for you to do your job. Any malfunction that occurs leads to interruptions in the flow of operations and by default, this translates into lost time and money for your business.

Opt for professional service and make sure you minimize the effects of the breakdowns that will inevitably occur. We repair any equipment, no matter where you bought it: mobile terminals, industrial printers, point of sale, barcode scanners or labelling machines.

Our team of specialists has the necessary certifications to provide services at the highest quality standards.
ZASP logoFollowing an intensive training program, IT Genetics has become one of the few ZASP (Zebra Authorized Service Partners).

Thanks to this accreditation we can provide repair services to Zebra standards, using original parts and printheads.

Rapid assessment and diagnosis

We know how much every day that your equipment is not functional matters. That's why we guarantee that within two days of sending us your product, you'll know exactly what's wrong with it, how much it's costing you and how long the repair will take.

Wide variety of brands

We work with the world's leading equipment manufacturers, so our specialists can help you with the repair of a wide range of equipment, no matter where you bought it.

Spare parts in stock

Your equipment won't sit in service for weeks waiting for a replacement part ordered from the other side of the world. We have a wide range of spare parts in stock and also strong partnerships with leading manufacturers, which guarantees priority delivery.

Repairs carried out at your company's premises

Repair time also increases because of the days you lose sending your equipment to service. IT Genetics technicians service all over Romania, so we can provide support and service right at your company's premises.

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IT Genetics Authorised Service, a reliable partner to keep your business running

A technical failure can make your business more difficult and cause you to lose important orders or customers. By opting to partner with an authorised service partner you can rely on, you can be sure that your equipment will be back up and running as soon as possible and your business will not be significantly affected.

Rapid assessment and diagnosis

Have you ever sent a product in for service and after a few days of waiting you are told it can’t be repaired or you realise that the costs are much higher than you estimated?

Opt for IT Genetics’ authorised service and within 48 hours you will know exactly what’s wrong with it, how much it will cost and how long it will take to get your equipment back up and running.

Submit all service requests online using the RMA system to easily track your request and access your order history.

Wide variety of brands

Over the years we have developed trusted partnerships with the world’s leading technology manufacturers and participated in training and certification programs provided by them, so that our team of professionals can provide maintenance and repair services for a wide range of brands: Zebra, Honeywell, TSC, Datalogic, Sato, Star Micronics, Citizen, Unitech, Elo Touch, NCR, Cab, Epson, Godex, Toshiba, Datecs, Seiko, Labelmate, Dymo, Bixolon, Metter.

If one of the brands you are interested in is not listed above, contact us to find a solution together.

Spare parts in stock

In 98% of cases, the parts needed for repairs are in IT Genetics stock. How does this translate for you?

The equipment you need so badly to keep going can be back up and running in less than 5 days.

And if the part isn’t in stock, thanks to our close collaboration with industry-leading manufacturers, we’ll get it to you as quickly as possible. Plus, you’ll know exactly how long it will be delivered and when the product will be functional.

Repairs carried out at your company's premises

Contact us by phone, email or online and call us where we are needed.

Our specialists are ready to intervene in the field or at your company’s premises. We serve the entire country and act promptly to help our customers avoid any situations that can harm their businesses.

Schedule a consulting session