Dedicated to maintaining the highest quality standards and passionate about Asian cuisine, Taste of Asia has constantly sought ways to improve its customer experience. Adopting IT Genetics’ electronic label solution marked a strategic step in this direction.

The challenge

Discussions for this project began about three years ago when the client first expressed interest in our electronic label solution. Despite the initial enthusiasm, implementation was delayed due to a lack of necessary funds.

“We knew our partner greatly desired this solution, but like any other retail company, financial resources can fluctuate due to seasonality, trends, or other external factors. It’s important to stay close to our clients, understand their challenges, and offer flexible solutions tailored to their specific needs.”

Dana Vladutoiu, Key Account Manager

Continuous Consultations and Collaboration

For three years, our team maintained constant contact with the client. The close collaboration allowed us to find personalized solutions and ensure that once funds became available, implementation would proceed smoothly.

IT Genetics’ ESL Solution Reaches Cluj

After three years of collaboration and careful planning, IT Genetics’ electronic label solution was successfully implemented in the two Taste of Asia stores in Cluj. The same solution is set to be implemented in the Timișoara and Iași stores in the near future.

Benefits of the ESL Solution for the Client:

• Real-time updates of product prices and information, reducing errors and saving time
• Reduced operational costs by eliminating the need for paper labels
• Improved customer experience, providing accurate and up-to-date information
• Sustainability by reducing paper consumption and associated waste

The electronic labeling solution from IT Genetics allows the retailer to display updated prices, thus offering an improved shopping experience. We know that time is what we have the least of, so we at IT Genetics optimize it and strive to make technology accessible to clients according to their needs. By implementing the electronic labeling solution, Taste of Asia enjoys significant time savings as price and information updates can be made quickly and efficiently.

Opening a new store in retail can be a major challenge, involving many resources, time, and effort. In this context, IT Genetics’ electronic labeling solution was a real advantage. These modern labels simplify real-time price updates, reducing errors and saving precious time for staff. They also contribute to a modern and professional store image, enhancing the shopping experience for customers. Without IT Genetics’ electronic labeling solution, I wouldn’t have been able to open the second store in Cluj so quickly.”

Alin Mircea Varga, Managing Partner Taste of Asia

IT Genetics and Taste of Asia: A Success Partnership!

IT Genetics’ solutions are designed to optimize and automate work processes, and each solution developed by the company is customized according to the client’s specifics and absorption potential. By implementing the electronic labeling solution, Taste of Asia consolidates its position in a dynamic competitive landscape, offering customers a pleasant and efficient shopping experience.

As our partnership continues, we are committed to developing and implementing new technological solutions to support the growth and success of Taste of Asia. We are proud of the achievements obtained together and look confidently towards the future, ready to meet the challenges and opportunities in the retail industry.

The post Digital Transformation in Retail: Taste of Asia, ESL solution, 3 Years, and a Success Story appeared first on IT-Genetics.

How can you do that? Simple: make sure this “magic room” is impeccably organized, updated with the latest ins and outs in stock and…well lit.

Invisible to customers, but crucial for retail

Your store’s stockroom doesn’t enjoy much customer interaction. Access is reserved for store managers and employees. That doesn’t mean this space is not important. The stockroom is the central area of a store’s operations. This is where deliveries are received, this is where inventory is performed and this is where stock is stored.

With the right management, this storage room can become the solid foundation of your store. Incorrectly managed, the chaos in the warehouse will end up in the store itself. How many times has it not happened that during peak periods the customers in the store are disturbed by products newly brought to the store and which no longer have room in the warehouse?

How can you overcome this challenge? Apply these 3 rules below:

Rules for an effective organization of the stockroom

1. Store bestseller products in front: support the team’s efforts to move quickly and place the most sought-after products at the entrance to the stockroom. This way they will avoid multiple walks to the back of the stockroom and wasted time for customers.
2. What’s heavy sits on the floor: The heaviest products and boxes should be stored at the base of the shelves to avoid accidents and clutter caused by small items mixed with large items. This way you eliminate the risk of handling a heavy box on shelf 3 which, in free fall, also pulls those on shelves 1 and 2.
3. Let there be light: how often have you thought about the lighting in the stockroom? Customers aren’t getting there so what’s the point? But a well-lit stockroom brings two major benefits:

• Your team needs light to work: good lighting creates a safe work environment and helps your team work quickly and efficiently (lack of light can lead to mistakes or slow down the pace of work);
• Good lighting prevents objects from going astray: it is very easy to lose objects if the light is poor. There have been cases where goods worth hundreds of euros or even thousands of euros have disappeared without a trace, only to turn up at general cleaning a few months later.

But in addition to these common-sense rules, a professional in-store inventory management solution can support efforts to streamline, increase sales, and improve the customer experience.

Dedicated solution for stockroom management

If your store’s inventory is still a static one that needs to be updated manually, then you need to get acquainted with the idea of ​​flexible stock, constantly updated automatically, which also knows when replenishment is needed.

This solution is based on a combination of control measures (a certain product is approaching a critical threshold and a replenishment order must be placed) with transactions that take place in real-time (a product has been purchased and is immediately removed as a unit from inventory).

Thus, your team is no longer unpleasantly surprised by the absence of a popular product in stock, and no more confusion occurs when a product appears as available even though it has just left the store with its buyer.

Implemented in any retail space, the storage room management solution eliminates the frustrations of incorrect information (both from your customers and your team) and creates a space where interactions are helpful, relevant, polite and end well – a customer who found what they were looking for and will most likely return.

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IT Genetics is one of the promoters of digitalization in Romania, contributing so far to the automation of processes for over 30,000 customers. The experience gained in the private sector is translated into solutions that can efficiently meet the needs of the public sector, ensuring transparency and efficiency of services offered to taxpayers. Among the solutions offered by the company are people and document tracking solutions, queue management solutions, digital signage and ticketing solutions, asset inventory solutions, and access control solutions.

Since the beginning of this year, two public institutions have chosen IT Genetics as a partner to support them in process innovation using modern technologies. One of them is the Timișoara Local Police and the second is the Romanian Post Office.

Timișoara Local Police

Initial situation: local police officers who notice that a vehicle has parked or stopped illegally, stick a paper sheet on the windscreen inviting the owner of the car to the police station to draw up a report of the offense. The paper sheet was large, the information was filled in by hand, often illegible, leading to confusion, errors, and complaints to the institution.

Solution: The solution to this challenge was achieved by implementing a solution that includes: a custom application where information can be edited, mobile phones, portable printers, and related supplies. Thus, vehicle identification data is filled in digitally and printed instantly on a receipt, which lasts for a long time. IT Genetics supplied the 84 EPSON TM-P80 portable thermal printers and the rolls of paper needed for printing.

Results: The cost of printing notices has been reduced by 95% thanks to the implementation of this solution. In addition, errors caused by illegible handwriting have been reduced and the efficiency of teams has been increased by reducing the time spent on each notice.

Romanian Post Office

Initial situation: The registration and management of parcels in the International Trade Office were traditionally done manually on paper. This way of working had a negative impact on the efficiency of the logistics team and also affected the correctness of the processes. The International Exchange Office of the Romanian National Post Office is the working point where international mails and parcels sent by sea to China and Australia and arriving from Singapore and Israel are processed and is one of the strategic working points of the company.

Solution: The challenges faced by the International Trade Office were solved by equipping the logistics team with 100 Datalogic Handscanners that were connected to the internal ERP. All data that was previously filled in manually on paper is now automatically recorded with a simple scan of the barcode attached to each parcel.

Results: The benefits were visible as soon as the solution was implemented. More parcels were processed every day, increasing the productivity of the logistics team by more than 30%. Registration errors were completely eliminated and, due to the increased convenience provided by this equipment, team satisfaction improved considerably leading to increased employee retention rates within the company.

“The degree of digitalization of public institutions affects each of us directly, whether we are talking about companies or individuals. Therefore it is important to facilitate the transfer of know-how and experience from the private to the public sector and to join forces to achieve the digitalized Romania we want to live and develop in.”, said Adriana Arhire, CEO IT Genetics.

The post How have IT Genetics solutions contributed to the digitization of the processes of the Romanian Post Office and Timișoara Local Police? appeared first on IT-Genetics.